Return and Exchange Policy
Future Velo Last updated: 8/12/2026
At Future Velo, we would rather help you get the right bike in the right size the first time than process a return later. If you have questions about fit, sizing, motor and battery specs, or which model suits your riding, reach out before you buy — email david@futurevelo.com, call 317-810-0940, or stop by the shop and talk to us in person. That conversation is free, and it is the whole reason we run a storefront.
If something still isn't right, our return process is simple.
Future Velo sells online for in-store pickup only. All orders are collected at our shop in Carmel, Indiana, and all returns and exchanges are handled at that same location. We do not ship orders, and we do not accept returns by mail.
1. Return window
Future Velo gladly accepts returns within 30 days of your pickup date.
The 30-day window starts on the date you collect your order from the shop, not the date you placed it. Your pickup date is printed on your receipt and shown on your order confirmation.
2. Condition requirements
Items must be returned in new condition, in their original packaging, with all manuals, accessories, chargers, keys, and hardware included.
If a product has been used, ridden, or installed on a bike, we are not able to accept it back unless it is defective. See Section 6.
This is why we walk every bike out with you at pickup.
3. Check your bike before you take it home
Every order includes a no-charge pickup fitting. Before you leave the shop, we will size the bike to you, adjust the saddle and cockpit, walk you through the battery and display, and put you on it in our lot so you can feel how it rides.
If the bike isn't right for you at that appointment, you don't have to take it. We will cancel the order on the spot and refund you in full, with no fee of any kind.
Take your time at pickup. It is much easier for both of us to sort out the fit before the bike leaves than after.
4. How to make a return
Contact us first at david@futurevelo.com or 317-810-0940 with your order number and the reason for the return, or come by the shop during business hours. Contacting us ahead of time lets us confirm eligibility and have your paperwork ready.
Bring the item to 156 W. Carmel Dr., Carmel, IN 46032 with your receipt or order confirmation, in its original packaging, with all included accessories.
Our staff will check the item over and process your return while you wait. Most returns take a few minutes.
We begin processing every return request within 2 business days of receiving it.
There is no return shipping cost and no restocking fee, because all returns are handled in person at our shop.
5. Items we cannot accept
Special orders and custom builds, including custom wheel builds and made-to-order components
E-bikes, bikes, and components that have been ridden, used, or installed, unless defective
Gift cards
Helmets that have been worn outdoors, dropped, or impacted, for safety reasons
Installed or opened consumables, including mounted tires, inner tubes, bar tape, chains, cassettes, brake pads, and sealant
Nutrition, hygiene, and personal-care products once opened
Labor and service charges for work already performed
Items in these categories are marked as final sale on their product pages before you buy.
6. Defective, damaged, or incorrect items
If your item is defective, arrives damaged, or isn't what you ordered, that's on us. Contact us within 30 days, and we will repair it, replace it, or refund you in full at no cost to you. This applies whether or not the item has been used.
Manufacturing defects found after 30 days are handled under the manufacturer's warranty. Bring the bike to our service department, and we will manage the claim with the brand on your behalf. Warranty coverage and duration vary by manufacturer and are set by them, not by Future Velo.
A warranty claim is separate from a return and does not extend your 30-day return window.
7. Refunds
Once your return is accepted, we refund you to the original method of payment.
Card purchases are refunded to the card used for the original purchase. Refunds usually appear on your statement within 3 to 10 business days after we release them. Timing after that point depends on your bank.
Cash purchases are refunded in cash up to $75. For cash returns over $75, we issue a refund check, which typically arrives 7 to 10 business days after we process the return.
Purchases made with a Future Velo gift card or store credit are refunded as new store credit.
Financing and buy-now-pay-later purchases are refunded to the financing provider and may take longer to appear. Contact your provider for their timeline.
Refunds are issued for the full purchase price of eligible items. No restocking fee is deducted.
8. Exchanges
You may exchange an item within the same 30-day window, subject to the same condition requirements in Section 2. Bring the item to the shop, and we will swap it on the spot if we have your size or model in stock, or order it in for you if we don't.
If the new item costs more, you pay the difference. If it costs less, we refund the difference to your original method of payment.
9. Order cancellations
You may cancel an order at no charge at any time before pickup, as long as the item has not been registered or customized for you. Special orders and custom builds cannot be cancelled once placed with the supplier. Email david@futurevelo.com or call 317-810-0940 with your order number.
Uncollected orders are held for 10 days. After that, we will contact you, and if we cannot reach you, we may cancel and refund the order.
10. Your legal rights
This policy is offered in addition to your rights under applicable federal and Indiana state law and does not limit them.
Questions about a return?
Future Velo156 W Carmel Dr., Carmel, IN 46032 Email: david@futurevelo.com Phone: 317-810-0940 Store hours:
Monday: Closed; Tuesday: 10:30 AM–6 PM; Wednesday: 10:30 AM–6 PM; Thursday: 10:30 AM–6 PM; Friday: 10:30 AM–6 PM; Saturday: 10:30 AM–5:30 PM; Sunday: 11 AM–4 PM