Frequently Asked Questions

What kinds of vehicles do you work on?
We work on many types of e-bikes and e-scooters, including commuter, cargo, folding, and performance models. If you are unsure whether we can service your vehicle, contact us with the brand and model.

Do you only work on products purchased from Future Velo?
No. We can help with many vehicles that were purchased elsewhere as well, depending on parts availability, system compatibility, and the condition of the vehicle.

Where is Future Velo located?
Future Velo is based in Carmel, Indiana, and serves riders throughout the North Indy area.

How do I know which e-bike is right for me?
That depends on how you plan to ride. Some riders want a comfortable commuter, some need cargo capacity, and others want something compact and easy to store. We help match you with the right bike based on range, fit, comfort, terrain, and budget.

Do you sell e-scooters too?
Yes. Future Velo supports both e-bikes and e-scooters, including models designed for commuting, recreation, and everyday transportation.

Can I test ride an e-bike before buying?
Yes, when available. Test rides are one of the best ways to compare comfort, size, motor feel, and handling before making a decision.

Do you help customers understand maintenance before they buy?
Yes. We believe customers should know what ownership is really like, including charging, storage, maintenance needs, battery care, and long-term service expectations.

What repair services do you offer?
We offer a wide range of repair and maintenance services, including tune-ups, brake adjustments, tire and tube replacement, drivetrain work, electrical diagnostics, controller and display troubleshooting, and general service.

Do you repair electrical issues on e-bikes and e-scooters?
Yes. We help diagnose many common electrical issues, including power loss, display errors, battery communication problems, throttle issues, lighting problems, and other system faults.

Can you diagnose error codes?
Yes. If your e-bike or e-scooter is showing an error code, bring it in and we can inspect the system and determine the next steps.

Do I need an appointment for service?
That depends on the repair and shop schedule. Some services may be accepted as walk-ins, while others are easier to manage with an appointment. Contacting us first helps speed things up.

How long does a repair usually take?
Repair time depends on the issue, technician workload, and parts availability. Simple services may be completed quickly, while more advanced electrical or diagnostic work can take longer.

Do you work on flat tires and tire changes?
Yes. We service tire and tube issues on many e-bikes and e-scooters and can inspect the wheel, tire, and related components at the same time.

What happens during a diagnostic service?
A diagnostic service allows us to inspect the vehicle, identify the problem, and recommend the best repair path. This is especially useful for electrical faults, intermittent issues, and vehicles with unknown history.

Do you stock replacement parts?
We carry many common service items and can often order additional parts as needed. Availability depends on the brand, model, and age of the vehicle.

Can you install parts or accessories I bought somewhere else?
In many cases, yes, but installation depends on compatibility, quality, and condition. We may inspect outside parts before installing them.

What if my bike or scooter is older or from an uncommon brand?
We will do our best to evaluate it. Some older or lesser-known models can be serviced, but repair options may depend on whether replacement parts and technical support are available.

How should I take care of my battery?
Keep your battery charged within a healthy range, avoid extreme heat or cold, use the correct charger, and store it in a dry place. Proper battery care helps improve performance and lifespan.

What should I do if my battery is not charging?
Stop using the system until it is inspected. Charging issues can come from the battery, charger, wiring, or controller, and it is best to have the problem checked professionally.

Can you test my battery?
Yes, in many cases we can inspect battery condition, charging behavior, and related system performance as part of a diagnostic process.

Is it safe to ride if my display, brakes, or power system is acting strangely?
Not always. If your vehicle is losing power, showing error codes, braking poorly, or behaving unpredictably, it is best to stop riding and have it inspected.

How often should I service my e-bike or e-scooter?
That depends on how often and how hard you ride, but regular inspections are important. Frequent riders should especially keep up with brake checks, tire condition, drivetrain wear, and electrical system health.

Do e-bikes need more maintenance than regular bikes?
They still need normal bike maintenance, plus extra attention to electrical components, motor systems, battery health, and software or display-related issues when applicable.

Can beginners own an e-bike?
Yes. E-bikes are a great option for new riders because they make riding easier, more comfortable, and more accessible for a wide range of ages and fitness levels.

Why should I buy locally instead of ordering online?
Buying locally gives you expert help before and after the sale. You get support with sizing, setup, assembly quality, service, troubleshooting, and long-term maintenance from a real shop you can visit.