Privacy Policy

Welcome to our website. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from visitors, how we use that information, and the steps we take to protect it.

Information We Collect

When you visit our website, we may collect the following personal information:

  • Name

  • Phone Number

How We Use Your Information

By providing your name and phone number, you consent to receive text messages from us. We may use your information for the following purposes:

  • To send you offers and promotional information via text message.

  • To provide you with updates about our products, services, and events.

  • To respond to your inquiries and provide customer support.

We do not share, sell, or trade our customers/users phone numbers.

Text Messaging

By submitting your phone number, you authorize us to send text messages to the number you provided. These messages may be sent using automated technology. Please note that message and data rates may apply. Your consent to receive text messages is not a condition of purchase.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to:

  • Opt-out of receiving text messages at any time by following the instructions provided in the messages.

  • Request access to the personal information we hold about you.

  • Request that we update or correct any inaccurate or outdated personal information.

  • Request that we delete your personal information, subject to certain exceptions required by law.

Call to Action:

Compliance Requirements for Text Message Content

  • Message Frequency Disclosure:
    Include a clear statement about how often messages will be sent, such as Message frequency varies.

  • Opt-In Instructions:
    Specify the keyword customers must text to sign up, for example:
    Text JOIN to [number] to sign up.

  • Opt-Out Instructions:
    Provide clear instructions for unsubscribing, such as:
    Text STOP to unsubscribe or CANCEL to opt out.

  • Help Instructions:
    Include directions for getting assistance:
    Text HELP for help.

  • Additional Information:
    - Message and data rates may apply.
    - Mobile opt-in information is never shared with third parties.
    - Include links to the Privacy Policy and Terms & Conditions for more details.

Example Compliance Message:
Customers can sign up to receive text messages from Future Velo Electric Bikes by texting JOIN to 317-810-0940. By opting in, customers agree to receive messages about order updates, promotions, and service notifications. Message frequency varies. Message and data rates may apply. Text HELP for help. Text STOP to unsubscribe. Mobile opt-in information is never shared with third parties. For more information, please visit the Privacy Policy and Terms & Conditions at https://futurevelo.com/privacy-policy.

  1. Help Messaging:

    Opt-Out Instruction Guidelines:

    • The opt-out instruction must include only the keyword itself.

    • Use keywords like Reply STOP or Reply CANCEL only.

    • Do not add extra phrases such as to opt out or to unsubscribe.

    Examples:

    • Incorrect: Reply STOP to opt out.

    • Correct: Reply STOP

    • Incorrect: Reply STOP to unsubscribe.

    • Correct: Reply STOP

  2. unknown:

    Action Required:

    • Ensure the message types are consistent across the following sections:

      • Description

      • Message Flow (CTA)

      • Terms and Conditions content

    • All sections must list the same types of messages, including:

      • Appointment scheduling

      • Service notifications

      • General inquiries

    • Confirm that the message frequency is stated consistently in both:

      • Message Flow (CTA)

      • Terms and Conditions content

Message Frequency:

Message frequency will vary or you may receive up to 10 messages per month.

  1. Sender Identification:
    By providing your name and phone number, you consent to receive text messages from Future Velo Electric Bikes.

  2. Opt-Out and Help Instructions:
    To stop receiving messages, text STOP. For help, text HELP.

If you have questions of would like to opt out, Text OUT to 317-810-0940